Politique d’expédition

Shipping Policy

Last updated: 13/06/2026

Thank you for shopping with ZANTRAY Store.

All products are made to order through our trusted print-on-demand partners. Because each item is created specifically for you, please review the information below regarding production and shipping.

Processing Time

Orders are typically processed and produced within 2 to 5 business days.

During holidays, promotional periods, or high-demand seasons, production times may be slightly longer.

Shipping Times

Estimated delivery times after production:

United States

  • Standard Shipping: 3 to 7 business days

Canada

  • Standard Shipping: 5 to 10 business days

International Orders

  • Standard Shipping: 7 to 20 business days

Please note that delivery estimates are not guaranteed and may vary due to carrier delays, weather conditions, customs processing, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on the destination, selected products, and shipping method.

Any applicable taxes, customs duties, or import fees are the responsibility of the customer.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information when available.

Please allow up to 48 hours for tracking updates to appear.

Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already entered production or shipping, ZANTRAY Store cannot guarantee replacement or reimbursement.

Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact us at:

contact@zantray.store

We will work with our fulfillment partners and shipping carriers to investigate the issue.

Damaged Items

If your order arrives damaged or defective, please contact us within 30 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the damage

We will review the request and arrange a replacement when appropriate.

Contact

For any shipping-related questions, please contact:

contact@zantray.store

Thank you for supporting ZANTRAY Store.