Shipping policy
Shipping Policy
Last updated: 13/06/2026
Thank you for shopping with ZANTRAY Store.
All products are made to order through our trusted print-on-demand partners. Because each item is created specifically for you, please review the information below regarding production and shipping.
Processing Time
Orders are typically processed and produced within 2 to 5 business days.
During holidays, promotional periods, or high-demand seasons, production times may be slightly longer.
Shipping Times
Estimated delivery times after production:
United States
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Standard Shipping: 3 to 7 business days
Canada
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Standard Shipping: 5 to 10 business days
International Orders
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Standard Shipping: 7 to 20 business days
Please note that delivery estimates are not guaranteed and may vary due to carrier delays, weather conditions, customs processing, or other factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on the destination, selected products, and shipping method.
Any applicable taxes, customs duties, or import fees are the responsibility of the customer.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing tracking information when available.
Please allow up to 48 hours for tracking updates to appear.
Incorrect Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the order has already entered production or shipping, ZANTRAY Store cannot guarantee replacement or reimbursement.
Lost or Delayed Packages
If your package appears lost or significantly delayed, please contact us at:
We will work with our fulfillment partners and shipping carriers to investigate the issue.
Damaged Items
If your order arrives damaged or defective, please contact us within 30 days of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photos showing the damage
We will review the request and arrange a replacement when appropriate.
Contact
For any shipping-related questions, please contact:
Thank you for supporting ZANTRAY Store.